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Support Center

We are here to help your team move faster

Need help with interviews, candidate communication, integrations, or account setup? Reach our support team and we will guide you step by step.

Email: info@hipo.com.bdOpen Product Tutorial

Primary Contact

For all support requests:

info@hipo.com.bd

Response Time

Most requests are answered within 24 business hours. Critical hiring blockers are prioritized.

What to Include

Include workspace URL, recruiter email, and issue details so our team can resolve your request faster.

Common support topics

Unable to connect integrations

Please include the integration name, a screenshot of the error, and your workspace URL so we can investigate quickly.

Candidate email not received

Share the candidate profile link and interview time so we can trace event logs and delivery status.

Interview scheduling conflict

Include timezone, selected interviewer, and desired interview slot to help us resolve calendar mismatches.

Before you contact support

  • Confirm which page or workflow caused the issue and when it happened.
  • Attach screenshots or error messages to reduce back-and-forth.
  • Mention urgency if interviews or candidate communication are blocked.
Contact Support
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